ParentPay is an online payments service in the UK that is used by more than 5 million families and 13,000 schools to make the process of paying for school trips, music lessons or other activities seamless; the company handles more than £1bn in payments every year; with schools being closed due to the coronavirus parents started requesting refunds and some ran into problems getting their money
Money already paid to a school is no longer within ParentPay and must be refunded by the school in order for you to use it elsewhere within your ParentPay account or arrange a withdrawal. Once the old school complete their new year processes (usually at the start of a new academic year), your child will be archived from your account and will no longer be visible.
ParentPay also wanted to reduce the administrative burden on their finance team, in supporting parents wishing to make withdrawals from their ParentPay Account where there is not a valid bank card that can be refunded against. Home / ParentPay Unspent Balance Refunds (Updated Advice) 20th March 2020 Notices. Dear Parents, Further to earlier communication, please note that advice regarding dinner money refunds has changed. Please be assured that unspent school meal balances can be returned to your ParentPay Parent Account as part of our school closure process. ParentPay Refunds.
Any refunds from school will be credited to your Parent Account which parents can use for other payment items or they may withdraw the funds. How to Pay for Other Items – Credit or Debit Card. Log in to your ParentPay account; Select the Pay for other items option for a full list of this child’s items for payment Parent pay is the leading cashless payment system introduced for schools. If you already have a Parent Pay account and need help signing in to your account o ParentPay will NEVER contact you by phone, email or mail and ask you to divulge confidential information like passwords or card numbers. If you are ever contacted by someone claiming to be from ParentPay, please contact us immediately on 0845 257 5540.
20th March 2020. Natalie McGillivary News.
ParentPay enables parents to pay for school lunches and other items such as Reduces paper 'waste'; Allows for easy and quick refunds to be made back to
Start new thread in this topic | Watch this thread | Flip this thread | Refresh the display Add a message; This is page 1 of 1 (This thread has 4 messages.) Access a Mumsnet exclusive GCSE survival revision bundle from Your Favourite Teacher Log into the ParentPay website or request forgotten password STOP - Your browser MUST be updated to continue using ParentPay. Please update to the latest version immediately and ensure JavaScript is … We are pleased to confirm that there is no longer a requirement to process ParentPay refunds using the temporary process; you should therefore be able to process refunds as per your usual processes. Click the Actions button then select Refund from the drop-down menu.
Mar 20, 2020 Schools wishing to refund school meal balances should ensure that ParentPay receive funds BEFORE refunds can be processed. Kind Regards.
I cannot see why they are reluctant ant to give me my refund and are holding onto money which is rightfully mine and have made nothing but excuses even though I had given my correct bank details GCC ParentPay refund process update 01.06.2020 V1.0 CHEQUE BOOK SCHOOLS and CENTRAL SCHOOL REFUNDS for Payment Items linked to school fund accounts Whilst there are unsettled funds available in your ParentPay account, refunds can be processed as usual. Following our previous updates regarding the changes to the ParentPay refund processes, we now need to repeat the process we followed in April and June (as the funds available in the GCC ParentPay account have reduced significantly). Log into your ParentPay account. From your homepage, Select Parent Account (desktop) or click on the notes symbol ; At the bottom of your statement summary, select Withdraw. Enter an amount between the minimum and maximum shown. Select Make withdrawal.
Details of the order are displayed in the right-hand panel. If required, click the View Payments button to see details about the payment and
Disgraceful, fraudulent service. I’m closing my account and pursuing both the school and parentpay for a full refund of ALL of the payments I’ve paid into the service. Receipts are never issued, which under UK law is a legal requirement, if requested at the time of purchase. ParentPay has to receive your funds before the refund can be processed in your ParentPay Manager login. Due to the increased demand, schools must allow up to 48 hours after we receive
2019-07-17
If it's the school caterer, I would like to know the name and details of their person to contact. It may be the school, but I doubt that.
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In the next phase, ParentPay will be able to extend the solution to school offices, allowing schools to refund parents no matter what the original payment method. “As the pioneers in creating cashless schools, ParentPay has worked with PayPoint for more than 10 years, providing a socially inclusive payment option for our schools and families.
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Mar 25, 2020 This means that any monies paid to school via ParentPay will be refunded back through ParentPay and the relevant Credit or Debit cards used
Select Advanced options 6. Change the Payment method to ParentPay Refunds. © ParentPay 2021. All rights reserved.
Monday 27.04.2020 Update to all Parents/Carers **Free School Meals** The weekly vouchers of £15 you should have received are for W/C the 6th and 13th April. The vouchers for W/C 20th April and
From your homepage, Select Parent Account (desktop) or click on the notes symbol ; At the bottom of your statement summary, select Withdraw. Enter an amount between the minimum and maximum shown.
© ParentPay 2021. All rights reserved. Terms & Conditions ©ParentPay Ltd 2016 All cash refunds NOTE: A refund form must be completed (see below) If the payment was made by cash, cheque or PayPoint, the school should pay the money from their own school fund (not from dinner money collected). All refunds to parents are made by the school by giving the parent cash, this is then recorded in ParentPay.